As a physician owned company, our primary commitment is to our insureds.  As a result, the hallmark of the HPIX experience is personalized and unparalleled customer service. We put our insureds first, which means, no hotlines, no wait times, and ongoing access to our employees: starting with the CEO. At HPIX, we take pride in our relationships with our insureds. Our team has extensive experience in the field of medical professional liability insurance. Each individual brings special experience to the mix, along with a thorough knowledge of the medical malpractice climate and marketplace. These professionals are dedicated to the HPIX mission of building long-term relationships with physicians we insure and partnerships that reduce risk.


Executive Open-Door Policy
At HPIX, we make physicians part of the solution. Each physician has a direct impact on our overall financial performance and has a vested interest in the Exchange. A key ingredient to this philosophy is our adherence to an executive open-door policy. This starts and ends with our CEO, who is accessible to physicians at all times, and extends throughout our organization. We strive to make this business personal, which means setting service standards above those found throughout the industry.

 

Real Life Example: Customer Service Case Study